ٌReturn & Exchange Policy

First: Return Policy

Customers are entitled to return the product within 3 days from the date of receipt in the following cases:

• The product arrives damaged or expired upon delivery.

• A different product was received compared to the order.

• There is a clear manufacturing defect in the product.

📌 Clear photos and an unboxing video must be provided within 24 hours of receiving the package as proof.

Second: Exchange Policy

Products can be exchanged within 7 days from the date of receipt in the following cases:

• The product is unopened, unused, and in its original condition with complete packaging.

• Exchange can be made for a similar product or another item of equal or higher value (price difference applies if higher).

⚠ Exchange or return is not accepted after opening or using the product for health and hygiene reasons.

Cases Not Eligible for Return or Exchange

• Opened or tested products.

• Personal care and cosmetic products that have been opened or the seal removed.

• Improper storage of the product by the customer after receipt.

How to Request Return or Exchange

To contact customer support, please provide the following details:

1. Order number

2. Photo of the product + outer packaging

3. Reason for return or exchange

4. Unboxing video if damage is present

📩 Contact us via WhatsApp: +966559982427

Refund Policy

• The amount will be refunded after the request is approved and the product is received in its original condition.

• Refunds are processed within 3–7 business days through the same payment method used.

• Shipping fees are non-refundable (unless the issue was caused by the store).

Shipping & Delivery Policy

• If the return is due to a fault from our store, we cover all shipping costs.
• In other cases, the customer will bear the shipping costs for both return and reshipment.